Effective Date: August 2025
Version: 1.0

CRITICAL SHOPIFY COMPLIANCE NOTICE

This Shipping Policy is created specifically to comply with Shopify's requirement that all merchants maintain clear shipping disclosures. We want to be absolutely transparent with both Shopify and our customers that Aliensellz.com sells digital products exclusively with zero physical shipping operations. This policy explains our digital delivery methods in comprehensive detail to ensure complete platform compliance and customer understanding.

NO PHYSICAL SHIPPING - DIGITAL DELIVERY ONLY

Complete Absence of Physical Operations

Our business model involves absolutely no physical product handling or shipping whatsoever. We maintain zero physical inventory or stock of any kind, eliminating the need for storage facilities or inventory management. We operate zero warehouses or storage facilities for physical goods, as our entire inventory exists in digital format on secure servers. We possess zero shipping supplies or packaging materials since our products require no physical containment or protection during delivery. We have zero relationships with postal services or courier companies because our delivery occurs entirely through digital channels. We maintain zero fulfillment partnerships or arrangements with third-party logistics providers. We have zero dropshipping relationships or suppliers who ship physical products on our behalf. We operate zero distribution centers or fulfillment locations anywhere in the world.

This complete absence of physical operations ensures full compliance with Shopify's policies while eliminating traditional e-commerce complications such as shipping delays, lost packages, damaged goods, customs issues, and delivery failures. Our digital-only model provides instant gratification to customers while maintaining complete transparency with Shopify regarding our business operations.

Digital Delivery Infrastructure

Our digital delivery system utilizes sophisticated technology to ensure reliable, instant delivery of all purchased products. The primary delivery method employs an automated email system using SMTP protocol with full authentication to prevent spoofing or delivery failures. All communications are encrypted using TLS 1.3 to protect customer data during transmission. Our system can handle file attachments up to 25MB per email, with larger files split automatically for reliable delivery. We send HTML formatted emails with plain text fallback to ensure compatibility with all email clients. Download links are unique to each purchase, tokenized for security, and time-limited to prevent unauthorized sharing.

As a backup delivery method, customers can always access their purchases through their account dashboard, which provides 24/7 availability from any device with internet access. The dashboard maintains a complete purchase history with unlimited re-download capability. Customers receive automatic notifications when products are updated or improved. The entire system integrates seamlessly with Shopify's order management system for unified tracking and support.

DELIVERY TIMELINE GUARANTEES

Standard Digital Delivery Speed

Our standard processing ensures rapid delivery of all digital products with exceptional reliability. Payment confirmation occurs instantly through Shopify's payment system, providing immediate order verification. Order processing completes within 1-2 minutes through our automated fulfillment system. Email delivery happens within 5 minutes of payment confirmation in 99.8% of cases. Dashboard access becomes available immediately upon purchase for instant gratification. Our system maintains industry-leading uptime and reliability statistics.

In exceptional circumstances, delivery times may extend slightly due to various factors. During high-volume periods such as major sales or product launches, delivery may take up to 30 minutes while our systems process increased order volumes. Orders flagged for manual review due to fraud indicators may require up to 24 hours for security verification. Technical issues, though extremely rare, may extend delivery up to 48 hours while our technical team resolves any problems. Additional security verification for high-risk transactions may add another 24 hours to ensure legitimate purchases.

ANTI-COUNTERFEIT COMPLIANCE NOTICE

The digital products we deliver contain supplier information that requires critical understanding and acceptance of risks. All supplier information is unverified raw data that may include businesses engaged in illegal activities. We do not check suppliers for counterfeit risks or legal compliance. Verification of supplier legitimacy remains entirely your responsibility. Misuse of supplier information for illegal purposes including counterfeit trading is subject to federal criminal penalties including up to 10 years in prison.

We cooperate fully with law enforcement agencies investigating counterfeit operations and will provide all customer data, purchase records, and download logs when investigating potential crimes. By purchasing our products, you accept complete responsibility for verifying any suppliers before conducting business and agree to report suspected counterfeit operations to appropriate authorities.

FILE SPECIFICATIONS AND COMPATIBILITY

Supported File Formats

We deliver content in universally compatible formats to ensure accessibility across all devices and platforms. PDF files serve as our primary format, requiring only Adobe Reader 9.0 or higher, though most modern browsers can display PDFs natively. ZIP bundles use standard compression supported by all major operating systems without additional software. XLSX spreadsheets require Excel 2010 or newer, though free alternatives like Google Sheets also work. TXT files can be opened with any text editor on any device.

File Size Considerations

Our delivery infrastructure handles substantial file sizes while ensuring reliable transmission. Individual files can be up to 100MB in size, accommodating comprehensive vendor directories and detailed guides. Bundled products may reach 500MB total, providing extensive content in a single purchase. Course videos, when included, are delivered via streaming links rather than downloads to ensure smooth playback. Total order size is capped at 1GB maximum to maintain delivery reliability. All limits comply with Shopify's platform guidelines for digital delivery while ensuring customers receive complete, high-quality content.

DELIVERY REQUIREMENTS AND CUSTOMER RESPONSIBILITIES

Essential Customer Requirements

Successful digital delivery requires certain technical prerequisites on the customer's end. Customers must provide a valid, working email address capable of receiving messages with attachments. Our domain @aliensellz.com should be whitelisted to prevent false positive spam filtering that could block delivery. Email accounts must have at least 100MB of available storage space to receive larger files. Spam and junk folder settings may need adjustment to ensure our emails aren't mistakenly filtered. Email clients must have attachment support enabled to receive files directly.

For optimal experience, customers should have broadband internet for efficient download speeds, though slower connections will work with patience. A modern browser such as Chrome, Firefox, Safari, or Edge in current versions ensures compatibility with our download systems. PDF reader software, whether Adobe Reader or alternatives, enables viewing of our primary content format. JavaScript should be enabled for interactive features on our website. Cookies must be enabled for our domain to maintain session security during downloads.

Troubleshooting Delivery Issues

When customers report not receiving their digital delivery, we guide them through systematic troubleshooting to resolve issues quickly. First, thoroughly check spam, junk, and promotions folders where automated emails often land despite our authentication measures. Search all mail folders for "aliensellz" to locate potentially misfiled emails. Verify the spelling of the email address used during checkout for accuracy. Check available email storage capacity as full mailboxes reject new messages. Review security software settings that might block our emails. Contact our support team with your order number if these steps don't resolve the issue.

INTERNATIONAL DIGITAL DELIVERY

Global Availability Without Borders

Our digital products enjoy truly global availability without traditional shipping constraints or delays. We serve customers in over 195 countries without restriction or additional fees. No customs duties or import taxes apply to digital products, eliminating costly surprises. No import restrictions limit access to our content regardless of local regulations on physical goods. No shipping delays affect international customers who receive instant delivery just like domestic purchasers. No additional fees burden overseas purchases beyond the listed price.

Customers enjoy 24/7 instant access regardless of location or time zone. Shopify's global infrastructure ensures reliable delivery worldwide with multiple redundant systems. The only limitations are those imposed by local internet censorship in certain countries, which may require VPN access for customers in restrictive jurisdictions.

Regional Considerations

While our digital products are globally accessible, certain regional considerations apply. Customers in China may require VPN access due to internet restrictions. Russia faces payment method limitations due to international sanctions. Iran, Cuba, Syria, and North Korea are blocked entirely due to comprehensive U.S. sanctions. EU customers see VAT-inclusive pricing calculated automatically. Australian customers view GST-inclusive prices. Canadian taxes are calculated accurately at checkout. All regional requirements comply with Shopify's international commerce policies and applicable laws.

DELIVERY CONFIRMATION AND RECORDS

Comprehensive Delivery Tracking

We maintain detailed records to verify successful delivery of all digital products. Our systems track email delivery confirmation from our mail servers, exact timestamps for each file download, IP addresses used for downloads, successful access logs with full details, file integrity verification to ensure uncorrupted delivery, customer confirmations when provided, and complete Shopify order records for permanent reference.

Customers receive multiple confirmations throughout the purchase and delivery process. An order confirmation email arrives immediately after payment processing. A payment receipt provides complete transaction details. Download instructions explain exactly how to access purchased files. Access credentials are included where applicable for protected content. Support contact information ensures help is always available. Re-download links allow future access without support requests. Shopify's order history maintains permanent records accessible through customer accounts.

RE-DOWNLOAD AND ACCESS POLICIES

Lifetime Access Guarantee

We provide lifetime access to all purchased content under normal circumstances, ensuring customers can always retrieve their purchases. Customers enjoy unlimited re-downloads without restriction or additional fees. Account-based retrieval makes finding past purchases simple through our customer portal. Email recovery options exist for customers who lose account access. Version updates are included automatically when we improve products. Format alternatives can be provided upon request if compatibility issues arise. Full Shopify account integration ensures seamless access across devices.

This guarantee remains subject to business continuity and requires customers to maintain good account standing. Access may be revoked only for Terms of Service violations, fraudulent transactions, legal requirements, or Shopify policy violations. We never revoke access arbitrarily or without substantial cause.

CUSTOMER SUPPORT FOR DELIVERY

Support Availability and Scope

Our delivery support team assists with all aspects of digital product delivery and access. We help resolve download troubles when files won't transfer properly, access credential issues for protected content, file format questions for compatibility problems, re-sending purchases when emails are lost, technical guidance for software issues, and alternative delivery methods when standard options fail.

Support is available through multiple channels to ensure customers can always reach us. Our primary support email at aliensellzvendors@gmail.com provides ticketed tracking of all issues. Our Discord server offers community support and direct assistance through our ticket system. Response times average 24-48 hours for most inquiries, with urgent delivery issues receiving priority attention.

Required Information for Support

To ensure efficient resolution of delivery issues, customers should provide their Shopify order number, the email address used for purchase, a detailed description of the issue, steps already taken to resolve the problem, any error messages received, and screenshots when applicable. This information helps our support team diagnose and resolve issues quickly without unnecessary back-and-forth communication.

LEGAL DISCLAIMERS AND ACKNOWLEDGMENTS

Digital Product Acknowledgment

By placing an order, customers acknowledge complete understanding that products are digital only with no physical components, no physical shipping occurs for any purchase, instant delivery is expected following payment, downloads are permanent once completed, no returns are possible once delivery occurs, technical requirements must be met for access, and all Shopify policies are accepted through purchase.

Liability Limitations

We cannot be held responsible for customer email configuration issues preventing delivery, internet service interruptions affecting downloads, customer hardware failures impacting access, software incompatibilities preventing file use, user errors in the downloading process, or third-party email filtering beyond our control. We provide comprehensive support to address these issues but cannot guarantee resolution of problems outside our direct control.

This comprehensive shipping policy clearly establishes our digital-only business model with zero physical product shipping, ensuring full compliance with Shopify's platform requirements while providing complete transparency to our customers about our delivery methods and policies.