Effective Date: August 2025
Version: 1.0

CRITICAL SHOPIFY COMPLIANCE DECLARATION

Absolute Digital Product Disclosure

Aliensellz.com operates in full compliance with Shopify's Acceptable Use Policy by selling exclusively digital information products. We maintain this strict no-refund policy to prevent fraud and protect our digital intellectual property while adhering to all platform requirements set forth by Shopify. This declaration is made to ensure complete transparency with Shopify and our customers regarding the nature of our business operations.

For absolute Shopify compliance, we explicitly declare that we maintain zero physical inventory of any kind, conduct zero shipping operations, have zero supplier partnerships or dropshipping arrangements, and do not facilitate any third-party physical product sales. We operate exclusively as a digital information provider, selling curated lists and educational materials only. This business model ensures we remain fully compliant with Shopify's policies regarding high-risk businesses and prohibited products.

WHAT WE SELL - DIGITAL PRODUCTS ONLY

Our Digital Inventory

Our products consist exclusively of digital information delivered electronically through secure channels. We sell vendor lists, which are PDF compilations of supplier contact information ranging from 1 to 50 megabytes in file size. Our educational bundles provide digital guides on reselling strategies and methods for building successful businesses. We offer business templates including spreadsheets and documents designed for efficient business operations. Our research reports contain market analysis and supplier evaluations in digital format, providing valuable insights for business decision-making. Additionally, we provide access credentials in the form of login information for our Discord community and various educational resources.

All products are delivered instantly via email upon payment confirmation. The digital nature of our products means immediate fulfillment with no shipping delays or physical handling. We want to be absolutely clear that we do not sell, ship, store, or facilitate the sale of any physical products whatsoever. This commitment to digital-only commerce ensures compliance with Shopify's platform requirements and eliminates traditional e-commerce complications.

Anti-Counterfeit Commitment

It is critical for all customers to understand that our vendor lists are provided for informational purposes only. We do not verify the legitimacy of any suppliers listed in our directories. We do not endorse any suppliers or their products, nor do we guarantee product authenticity from any vendor. We take no responsibility for supplier compliance with laws, regulations, or platform policies. We do not facilitate or encourage counterfeit trading in any form.

Users bear one hundred percent responsibility for verifying supplier legitimacy and product authenticity before any business engagement. This verification responsibility cannot be delegated or transferred. Failure to properly verify suppliers before conducting business may result in serious legal consequences including criminal prosecution. We will not be held liable for any customer's failure to conduct proper due diligence.

NO-REFUND POLICY LEGAL BASIS

Digital Product Nature

Our no-refund policy is grounded in applicable e-commerce law and Shopify's specific policies for digital products. Digital products are consumed immediately upon delivery, making traditional return policies impractical and inappropriate. Once information has been accessed, it cannot be "undelivered" or returned in any meaningful way. Under the EU Digital Content Directive, customers explicitly waive their withdrawal rights when they agree to immediate digital delivery. This approach is consistent with industry standards for digital marketplaces worldwide.

Clear disclosure of our refund policy before purchase ensures customers make informed decisions. By requiring explicit acknowledgment of our terms before checkout, we create a legally binding agreement that protects both parties' interests. This transparency is fundamental to our business operations and ensures compliance with consumer protection laws while maintaining the integrity of our digital products.

Mandatory Pre-Purchase Acknowledgments

Before completing any purchase on our platform, customers must acknowledge several critical points through our checkout process. Customers must understand they are purchasing a digital product with instant delivery and that they waive all cancellation rights once delivery begins. They must accept that all sales are final with no refunds available under normal circumstances. Customers must confirm they are not purchasing physical products and understand that LucasResellz.com does not verify supplier legitimacy in any way. Most importantly, they must accept full responsibility for independently verifying any suppliers they choose to engage with.

These acknowledgments are not mere formalities but essential legal requirements that protect both our business and our customers. By ensuring customers understand exactly what they are purchasing and what responsibilities they are accepting, we maintain transparency and legal compliance throughout the transaction process.

EXTREMELY LIMITED EXCEPTIONS

While our general policy maintains that all sales are final, we recognize three extremely narrow exceptions that may warrant refund consideration. These exceptions are rare and require meeting strict criteria to qualify.

Complete Technical Failure

In cases of complete technical failure, which occur in approximately 0.1% of transactions, all of the following conditions must be met for refund consideration. Payment must be verified as successful in our system, yet no download link was received within 24 hours of purchase. Email delivery failure must be confirmed by our servers, and the customer must provide evidence that spam and junk folders were thoroughly checked. The customer must have contacted support within 48 hours of purchase, and our technical team must be unable to resolve the issue despite reasonable efforts. The customer must have no previous refund requests on file, and our system logs must show no successful downloads occurred.

Accidental Duplicate Purchase

For accidental duplicate purchases, representing approximately 0.05% of cases, strict requirements apply. The identical product must have been purchased twice within a 60-minute window using the same payment method. Only one download can have been accessed, as verified by our system logs. The issue must be reported within 2 hours of purchase. There must be no pattern of "accidents" in the customer's purchase history, and our system logs must confirm the duplicate transaction was indeed unintentional.

Fundamental Misrepresentation

In cases of fundamental product misrepresentation, occurring in approximately 0.01% of transactions, customers must prove the product received differs materially from its description. Specific false claims must be identified with supporting evidence. Complaints cannot be based on subjective quality opinions or unrealistic expectations. The issue must be reported within 24 hours with comprehensive documentation. There must be no evidence of partial product use, and management review is required for all such claims.

ANTI-COUNTERFEIT WARNING

Under federal law, specifically 18 U.S.C. § 2320, using our vendor lists to engage in counterfeit trading is a serious federal crime. First-time offenders face up to 10 years in federal prison and fines reaching $2,000,000 for individuals. Organizations face even higher penalties and potential dissolution. The law provides for mandatory asset forfeiture of all proceeds derived from counterfeit operations, including homes, vehicles, and bank accounts.

We maintain absolute zero tolerance for counterfeit operations and will cooperate fully with law enforcement agencies investigating such crimes. We will provide all customer data, transaction records, and pattern analysis as legally required or permitted. Our cooperation extends to federal, state, local, and international law enforcement agencies. We also work closely with brand protection teams and Shopify's anti-counterfeit initiatives to prevent illegal activity on e-commerce platforms.

CHARGEBACK PREVENTION AND CONSEQUENCES

Required Resolution Process

Customers must attempt resolution directly with us before initiating any chargeback with their financial institution. This legal requirement involves submitting a formal refund request through our designated channels and providing us with 5 business days to respond. Customers must participate in good faith resolution efforts and exhaust all direct remedies before involving third parties. This process protects both parties and often results in faster resolution than chargeback procedures.

Consequences of Improper Chargebacks

Customers who initiate improper chargebacks face severe and permanent consequences. These include immediate and permanent IP and account banning from all our services, addition to industry fraud databases shared among merchants, legal action for breach of contract with minimum damages of $5,000, potential criminal fraud referral to appropriate authorities, collection proceedings for all amounts owed plus fees, and immediate notification to Shopify for platform policy violations.

These consequences are not threats but contractual remedies designed to prevent chargeback fraud, which damages legitimate businesses and increases costs for all consumers. By agreeing to our terms, customers accept these consequences as reasonable and proportionate responses to improper chargeback initiation.

YOUR BINDING ACKNOWLEDGMENT

By completing a purchase on our platform, you provide legally binding acknowledgment of multiple critical points. You understand that you are purchasing digital products only with no physical components. You acknowledge that you waive all cancellation rights upon delivery commencement. You accept that all sales are final without exception beyond our limited policy provisions. You commit to verifying all suppliers independently before any business engagement. You promise not to engage in counterfeit trading or any illegal activities. You accept all legal consequences for your actions and agree to indemnify us from any resulting claims.

This acknowledgment will be used as evidence in any legal proceedings, demonstrating your informed consent to all terms and your acceptance of all responsibilities described in this policy.