CONTACT INFORMATION

Effective Date: January 2025
Version: 1.0

OFFICIAL BUSINESS CONTACT DETAILS

Primary Customer Support Channels

Our primary customer support operates through multiple channels designed to provide efficient, trackable assistance to all customers. The main support email address at aliensellzvendors@gmail.com serves as our official communication channel for all customer service inquiries. This system provides automated confirmation of all messages received, assigns unique ticket reference numbers for easy tracking, and integrates directly with Shopify for seamless order lookup and verification.

Our Discord server represents a secondary support channel where customers can create support tickets with proof of purchase. This community-based platform allows for peer support while maintaining official assistance through our ticket system. The Discord server requires verification of purchase before granting access to support channels, ensuring only legitimate customers receive assistance. We maintain active moderation to ensure professional, helpful interactions within our community.

Response times vary based on inquiry complexity and volume but typically range from 24 to 48 business hours for initial response. Urgent issues regarding non-delivery or access problems receive priority handling. All support communications are conducted in English to ensure clear, accurate assistance.

SUPPORT SCOPE AND LIMITATIONS

What We Can Help With

Our support team assists with comprehensive technical and account-related issues to ensure customer satisfaction. For technical support, we help resolve download problems when files won't transfer properly, access credential issues for Discord or other platforms, file format questions to ensure compatibility with your devices, password resets for account access, email delivery failures preventing product receipt, and system compatibility troubleshooting.

For account matters, we handle order confirmations and status inquiries, payment verification when transactions are unclear, account information updates including email changes, billing questions and invoice requests, and preference modifications for communications. We also provide policy clarification on our Terms of Service, Privacy Policy, refund conditions, and compliance requirements to ensure customers understand their rights and obligations.

What We Cannot Help With

Our support team cannot provide certain services that fall outside our scope as an information provider. We explicitly cannot provide business advice including which suppliers to choose, verification of supplier legitimacy, predictions about business success, legal guidance on business operations, tax consultation for your business, or investment recommendations. These limitations exist because we are an information provider, not a consulting service, and such advice would require professional licenses we do not maintain.

Regarding supplier relationships, we bear no responsibility for supplier verification, product authentication, quality issues with supplier products, shipping problems from suppliers, disputes with suppliers, customs or import issues, or supplier compliance with any platform policies. Our role ends with providing information; all business relationships with suppliers remain entirely your responsibility. We cannot and will not intermediate disputes or verify supplier claims.